September 14, 2005

Adventures in Customer "Service", Part 357

The scene: The McDonald's nearest my office. Your humble narrator set out in search of a Quarter Pounder (without cheese) value meal with a Coke. At the drive-through speaker, I took pains to enunciate my order clearly. The details of this apparently simple order were discussed at some length. I even took the time to confirm that the "order screen" displayed what I had requested.

When the cashier shorted me a quarter on my change, I said nothing. Anyone can make mistakes, and besides, it seems petty to quibble over a quarter.

When I discovered that the fiends had given me a Diet Coke, however, I took action. I pulled a U-turn on a narrow side street, returned to the scene and demanded justice. (I was forced to demand justice because, unlike almost every other McDonald's I have experienced in the last decade, this place does not have a self-serve soda machine.) The counter-lady cheerfully and apologetically made the swap, and I walked away and drove back to the office, feeling good that, at long last, justice had been served.

So now I have returned to my office and opened my bag, and I find myself going eye-to-eye with a Big Mac.

With cheese on it.

I think I'm going to cry.

Posted by Mediocre Fred at September 14, 2005 09:32 AM | TrackBack

You must always, always check the bag contents. Frinklin does the fast-food runs in our house and I have taught him carefully.

Posted by: ensie at September 14, 2005 06:20 PM

Yes, listen to what the wife says. She went through a rather lengthy period of being a vegetarian. You know how many times I had to check that her whopper didn't have any meat on it?

Yes, she made me go to the Burger King and order a "Whopper with cheese, no onions and no meat."

Posted by: frinklin at September 14, 2005 07:18 PM

Well, not to encourage the revival of any dormant marital hostilities or anything, but... Ensie, dear, you ordered a Whopper without the meat? What, pray tell, is the point? What's the appeal of wilted lettuce, pink tomatoes, and plastic cheese on a bun? Without the slab of overcooked, gristly meat to tie it all together... the synergy is just gone.

Posted by: Mediocre Fred at September 15, 2005 08:39 AM

You put the french fries in the bun and it becomes a french fry burger. It's delicious. Not fully vegetarian, nor healthy, but goooood.

Posted by: ensie at September 15, 2005 05:17 PM

Up here, I don't know about in the US, but here our Burger Kings offer meatless buns. You can purchase it without the meat directly without having to feel their eyes gazing at you awkwardly, like a deer caught in headlights.

I prefer the cow in mine, though.

Posted by: Sam at September 16, 2005 12:09 AM
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